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	<title>Comments on: Topic Bearing WOM</title>
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		<title>By: Changing Customer Behaviour &#124; ChristopherBerry.ca</title>
		<link>http://christopherberry.ca/2010/04/topic-bearing-wom/comment-page-1/#comment-263</link>
		<dc:creator>Changing Customer Behaviour &#124; ChristopherBerry.ca</dc:creator>
		<pubDate>Sun, 25 Jul 2010 15:22:35 +0000</pubDate>
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		<description>[...] I wrote a few weeks ago on Topic Bearing WOM, a relatively small number of people are generating a large amount of content. The challenge has [...]</description>
		<content:encoded><![CDATA[<p>[...] I wrote a few weeks ago on Topic Bearing WOM, a relatively small number of people are generating a large amount of content. The challenge has [...]</p>
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		<title>By: Christopher Berry</title>
		<link>http://christopherberry.ca/2010/04/topic-bearing-wom/comment-page-1/#comment-207</link>
		<dc:creator>Christopher Berry</dc:creator>
		<pubDate>Tue, 20 Apr 2010 21:10:26 +0000</pubDate>
		<guid isPermaLink="false">http://christopherberry.ca/?p=161#comment-207</guid>
		<description>-Why can’t I find anything on google about “Topic Bearing Word-of-mouth algorithms” besides your blog. Are you inventing buzzword?

Nope. The term &#039;topic bearing&#039; originates from the computational linguistics field. Word-of-Mouth&#039; originates from the marketing science field (or so I believe). The combination of both terms is unique to a person at that nexus. The term is distinguished from &#039;sentiment bearing&#039; or &#039;opinion bearing&#039;. It&#039;s not a buzz word though. Both terms exist in their in respective communities. It&#039;s a mashup.

-- Is there something out there that could answer a particular framed question rather than giving sentiment? For instance, “I want to know how *shocking* North American 65+ Christians find that brand/topic/concept”, or “How *surprised* is the user/buyer/payer of my product by our last product launch. Were they *anticipating* a product launch?”… Indeed, *sentiment* is pretty useless.

Not to my knowledge. Not with any degree of reliability or validity yet. Such specific databases might exist somewhere, but not in a format that you or I can use. Subjective subjectivities are subjective.


-- As for simple metrics, can we use a few simple emotions/moods/attitudes/values typologies and generate some good-looking matrix? I mean, there’s ton of that stuff out there, what refrain us from using it?

Have at&#039;er.


- When talking about analysis of the real data, don’t you think you’re limited by the simple fact that talk is cheap? When researching motivation, values, attitudes, you can’t just take what people *say* for granted, you need to use disguised techniques (I’m not even talking about qualitative research) and dig further, right?

Why do people say anything online at all? What motivates somebody to generate a piece of content? Is it effective. Those are the right questions to be asking at this juncture.


-Hypothesis 1, you are testing this:
“There is no unanimous agreement among all respondents on the sentiment score of a single response to any question within the survey.”

Indeed. No two people agreed on the whole sequence of questions. I legitimately didn&#039;t know if two people would match exactly. So, we tested for it. Whereas a few people agreed on the Total Score, the underlining composition of the answers on how they arrived at it were all different. In effect, there was underlining error masking the overall score. Tricky to show in SPSS, but that was the clearest way.

-It shows that cases where humans are randomly or equally distributed between negative/neutral/positive are rare. However, answers tend to be skewed on one sentiment (i.e a very few negative, some neutral, the majority positive), and rarely spread across extrema. So without going into chi-square tests and all of that fanciness, it looks pretty consistent, even if you can’t get a clear trinomial categorization, you still have a “sentiment”. Now, how is this helping me getting laid is another question!

Excellent! I&#039;m really happy that you&#039;re engaging with the data! This is excellent! That said - yes, the distribution is pretty normal. There&#039;s an average there. That&#039;s the average sentiment score. There underlining instability among the respondents is pretty interesting though. While there might be an average of averages, if you were to drill down, you&#039;d get a distribution of responses. If your personal point of view diverges from what the plurality says - isn&#039;t that going to generate dissatisfaction? Moreover - there&#039;s fuzzyness there.

We&#039;re not going to eliminate all that error within our lifetimes. It&#039;s going to persist. At least by dragging it out from the shadows and saying &quot;look. there. now can we go on&quot;, we can get into some solid actionable insight. That&#039;s my hope at any rate.</description>
		<content:encoded><![CDATA[<p>-Why can’t I find anything on google about “Topic Bearing Word-of-mouth algorithms” besides your blog. Are you inventing buzzword?</p>
<p>Nope. The term &#8216;topic bearing&#8217; originates from the computational linguistics field. Word-of-Mouth&#8217; originates from the marketing science field (or so I believe). The combination of both terms is unique to a person at that nexus. The term is distinguished from &#8216;sentiment bearing&#8217; or &#8216;opinion bearing&#8217;. It&#8217;s not a buzz word though. Both terms exist in their in respective communities. It&#8217;s a mashup.</p>
<p>&#8211; Is there something out there that could answer a particular framed question rather than giving sentiment? For instance, “I want to know how *shocking* North American 65+ Christians find that brand/topic/concept”, or “How *surprised* is the user/buyer/payer of my product by our last product launch. Were they *anticipating* a product launch?”… Indeed, *sentiment* is pretty useless.</p>
<p>Not to my knowledge. Not with any degree of reliability or validity yet. Such specific databases might exist somewhere, but not in a format that you or I can use. Subjective subjectivities are subjective.</p>
<p>&#8211; As for simple metrics, can we use a few simple emotions/moods/attitudes/values typologies and generate some good-looking matrix? I mean, there’s ton of that stuff out there, what refrain us from using it?</p>
<p>Have at&#8217;er.</p>
<p>- When talking about analysis of the real data, don’t you think you’re limited by the simple fact that talk is cheap? When researching motivation, values, attitudes, you can’t just take what people *say* for granted, you need to use disguised techniques (I’m not even talking about qualitative research) and dig further, right?</p>
<p>Why do people say anything online at all? What motivates somebody to generate a piece of content? Is it effective. Those are the right questions to be asking at this juncture.</p>
<p>-Hypothesis 1, you are testing this:<br />
“There is no unanimous agreement among all respondents on the sentiment score of a single response to any question within the survey.”</p>
<p>Indeed. No two people agreed on the whole sequence of questions. I legitimately didn&#8217;t know if two people would match exactly. So, we tested for it. Whereas a few people agreed on the Total Score, the underlining composition of the answers on how they arrived at it were all different. In effect, there was underlining error masking the overall score. Tricky to show in SPSS, but that was the clearest way.</p>
<p>-It shows that cases where humans are randomly or equally distributed between negative/neutral/positive are rare. However, answers tend to be skewed on one sentiment (i.e a very few negative, some neutral, the majority positive), and rarely spread across extrema. So without going into chi-square tests and all of that fanciness, it looks pretty consistent, even if you can’t get a clear trinomial categorization, you still have a “sentiment”. Now, how is this helping me getting laid is another question!</p>
<p>Excellent! I&#8217;m really happy that you&#8217;re engaging with the data! This is excellent! That said &#8211; yes, the distribution is pretty normal. There&#8217;s an average there. That&#8217;s the average sentiment score. There underlining instability among the respondents is pretty interesting though. While there might be an average of averages, if you were to drill down, you&#8217;d get a distribution of responses. If your personal point of view diverges from what the plurality says &#8211; isn&#8217;t that going to generate dissatisfaction? Moreover &#8211; there&#8217;s fuzzyness there.</p>
<p>We&#8217;re not going to eliminate all that error within our lifetimes. It&#8217;s going to persist. At least by dragging it out from the shadows and saying &#8220;look. there. now can we go on&#8221;, we can get into some solid actionable insight. That&#8217;s my hope at any rate.</p>
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		<title>By: Briac</title>
		<link>http://christopherberry.ca/2010/04/topic-bearing-wom/comment-page-1/#comment-205</link>
		<dc:creator>Briac</dc:creator>
		<pubDate>Tue, 20 Apr 2010 10:43:25 +0000</pubDate>
		<guid isPermaLink="false">http://christopherberry.ca/?p=161#comment-205</guid>
		<description>I love reading your blog at 5am in the middle of my end-of-term all-niter review session. It&#039;s like having another diet coke. I needed that break.
Why can&#039;t I find anything on google about &quot;Topic Bearing Word-of-mouth algorithms&quot; besides your blog. Are you inventing buzzword? 

So, I was reading (with passion) your white paper on sentiment analysis, and this raised a few questions:
- Is there something out there that could answer a particular framed question rather than giving sentiment? For instance, &quot;I want to know how *shocking* North American 65+ Christians find that brand/topic/concept&quot;, or &quot;How *surprised* is the user/buyer/payer of my product by our last product launch. Were they *anticipating* a product launch?&quot;... Indeed, *sentiment* is pretty useless.
- As for simple metrics, can we use a few simple emotions/moods/attitudes/values typologies and generate some good-looking matrix? I mean, there&#039;s ton of that stuff out there, what refrain us from using it?
- When talking about analysis of the real data, don&#039;t you think you&#039;re limited by the simple fact that talk is cheap? When researching motivation, values, attitudes, you can&#039;t just take what people *say* for granted, you need to use disguised techniques (I&#039;m not even talking about qualitative research) and dig further, right?
Now, let me have a try at challenging your paper. I&#039;ve just passed the exam of my marketing research class a few days ago, had done a project with SPSS, so I&#039;m a enthusiastic noob :)

Hypothesis 1, you are testing this:
&quot;There is no unanimous agreement among all respondents on the sentiment score of a single response to any question within the survey.&quot;
I&#039;m shocked! you&#039;re testing the absolute 0% variation in answers. How significant is that?
I&#039;m looking at another insight. I wanted to know if responses were *consistent*, I don&#039;t mind if 90% said positive, 5% neutral and 5% positive. For me, that&#039;s acceptable, and it shows human appreciation is somewhat consistent. I don’t understand your six-sigma obsession of sentiment analysis :P
To back up your argumentation, you said that because the range was 2, it means there is a dichotomy in every set of answer (&quot;For every question, there was somebody who thought the statement was positive and somebody else who thought the statement was negative.&quot;) Again, you weren’t interested in testing consistency, but simply looking at the least inconsistency, which is unfair to my opinion.
Well let&#039;s have some fun, and look at distribution mister Berry!
My God it’s 5:41 am. I’m waiting for SPSS to download on this computer.
--**--
Yeah so I still have to work my way through stats. Here is what I came up with, simple percentage distribution bar charts.
http://docs.google.com/View?id=dcjz9dh2_10gj6gznc5
 It shows that cases where humans are randomly or equally distributed between negative/neutral/positive are rare. However, answers tend to be skewed on one sentiment (i.e a very few negative, some neutral, the majority positive), and rarely spread across extrema. So without going into chi-square tests and all of that fanciness, it looks pretty consistent, even if you can’t get a clear trinomial categorization, you still have a “sentiment”. Now, how is this helping me getting laid is another question!</description>
		<content:encoded><![CDATA[<p>I love reading your blog at 5am in the middle of my end-of-term all-niter review session. It&#8217;s like having another diet coke. I needed that break.<br />
Why can&#8217;t I find anything on google about &#8220;Topic Bearing Word-of-mouth algorithms&#8221; besides your blog. Are you inventing buzzword? </p>
<p>So, I was reading (with passion) your white paper on sentiment analysis, and this raised a few questions:<br />
- Is there something out there that could answer a particular framed question rather than giving sentiment? For instance, &#8220;I want to know how *shocking* North American 65+ Christians find that brand/topic/concept&#8221;, or &#8220;How *surprised* is the user/buyer/payer of my product by our last product launch. Were they *anticipating* a product launch?&#8221;&#8230; Indeed, *sentiment* is pretty useless.<br />
- As for simple metrics, can we use a few simple emotions/moods/attitudes/values typologies and generate some good-looking matrix? I mean, there&#8217;s ton of that stuff out there, what refrain us from using it?<br />
- When talking about analysis of the real data, don&#8217;t you think you&#8217;re limited by the simple fact that talk is cheap? When researching motivation, values, attitudes, you can&#8217;t just take what people *say* for granted, you need to use disguised techniques (I&#8217;m not even talking about qualitative research) and dig further, right?<br />
Now, let me have a try at challenging your paper. I&#8217;ve just passed the exam of my marketing research class a few days ago, had done a project with SPSS, so I&#8217;m a enthusiastic noob <img src='http://christopherberry.ca/wp-includes/images/smilies/icon_smile.gif' alt=':)' class='wp-smiley' /> </p>
<p>Hypothesis 1, you are testing this:<br />
&#8220;There is no unanimous agreement among all respondents on the sentiment score of a single response to any question within the survey.&#8221;<br />
I&#8217;m shocked! you&#8217;re testing the absolute 0% variation in answers. How significant is that?<br />
I&#8217;m looking at another insight. I wanted to know if responses were *consistent*, I don&#8217;t mind if 90% said positive, 5% neutral and 5% positive. For me, that&#8217;s acceptable, and it shows human appreciation is somewhat consistent. I don’t understand your six-sigma obsession of sentiment analysis <img src='http://christopherberry.ca/wp-includes/images/smilies/icon_razz.gif' alt=':P' class='wp-smiley' /><br />
To back up your argumentation, you said that because the range was 2, it means there is a dichotomy in every set of answer (&#8220;For every question, there was somebody who thought the statement was positive and somebody else who thought the statement was negative.&#8221;) Again, you weren’t interested in testing consistency, but simply looking at the least inconsistency, which is unfair to my opinion.<br />
Well let&#8217;s have some fun, and look at distribution mister Berry!<br />
My God it’s 5:41 am. I’m waiting for SPSS to download on this computer.<br />
&#8211;**&#8211;<br />
Yeah so I still have to work my way through stats. Here is what I came up with, simple percentage distribution bar charts.<br />
<a href="http://docs.google.com/View?id=dcjz9dh2_10gj6gznc5" rel="nofollow">http://docs.google.com/View?id=dcjz9dh2_10gj6gznc5</a><br />
 It shows that cases where humans are randomly or equally distributed between negative/neutral/positive are rare. However, answers tend to be skewed on one sentiment (i.e a very few negative, some neutral, the majority positive), and rarely spread across extrema. So without going into chi-square tests and all of that fanciness, it looks pretty consistent, even if you can’t get a clear trinomial categorization, you still have a “sentiment”. Now, how is this helping me getting laid is another question!</p>
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