Anatomy of a Clusterf**k III

Sometimes even when people trust each other, information can still get garbled through faults in communication. Very frequently, professionals in a given field will begin using a very specific jargon. For instance, the term “unique” means something very different to a web analyst than it does to a fashion designer. These shortcuts in language serve [...]

Aug

12

Anatomy of a Clusterf**k II

One of the core reasons for organizational clusterfucks is a lack of trust among the participants or groups of participants. Generally speaking, if there is no trust, there is limited communication (because, of course, refusing to talk to somebody can be a form of limited communication – right?). Even if two respective hierarchies mandate communication, [...]

Aug

11

Anatomy of a Clusterf**k

I watched a wonderful Nature last night on PBS. It was about a bunch of baboons on the Serengeti. It was a pretty brutal hour and instructive. People in their own way are complex and they form complex systems with complex relationships and complex rituals. How hierarchies form and persist is something a few of [...]

Aug

10

Facilitation Steps

Six key steps in facilitation when you’re trying to heard a group through a problem: Opening: State why you’ve called the meeting, where we’ve come from before, what’s the goal of today’s discussion, and where you hope to go to next. Objective Questions: Ask about the facts and get them on the table. Everybody is [...]

Aug

06

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