eMetrics Day 2 had a few surprises. The first was an appearance by the Avinash Kaushik. He had a few new goody announcements to make about Google Analytics. (hooray, I’m no longer bound by NDA!). If you have an account, log on in and check them out. If you’re in the Hilton with me, don’t bother trying on the wireless network, as the awesome speed of 14.4k dialup connection just isn’t doing it for me. Another surprise was that fewer than 20 people showed up for mobile analytics, presented by Michael Bayle of Yahoo!. It was a very good presentation, very apt, and he had concrete answers to some very concrete questions. Next year, expect a turnout of 100 people.[…]
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The first day of eMetrics here was indeed a productive one. The day began with fighting for Internet access, strategic planning, a meeting, and more strategic planning. Afterwards, we moved onto the social networking track and took in a very, very good presentation from a graph theory researcher. We moved onto lunch, and did the furious networking thing. Then took in two more presentations. One was on the PR of social media, and the final one was a a series of case studies on how to use social feedback and making decisions against it. It was certainly ‘actionable’. The evening was another round of furious networking, and accosting a number of vendors on just what their solutions can do, and[…]
The selection of Key Performance Indicators (KPIs) is, in a very small organization, a relatively rapid and efficient process. Typically, the web analyst or web consultant talks directly with the owner and manager, and an experienced web analyst should be able to select a series of KPIs, in real time, that align with what management is talking about. It can be, literally, a 6 hour engagement (when you include education, process, overview, and a few breaks). However, when the size of an organization, and stakeholders, scales – the intensity of the process also scales. In some organizations, the web analyst begins the process with their manager, and a number of peers. The first process, including education, and assuming that the[…]
The eMetrics Summit is taking place next week in DC. I’m excited. eMetrics is an opportunity to regroup with the diaspora that is the optimization industry. A recent WAA research committee study revealed that many members work in very small practices – typically, they’re only ones who do web analytics in their company. It’s also an opportunity to get together with directors from across North America and (hopefully) a few from Europe. It’s an important opportunity to interface with vendors and check out the latest developments with their offerings. Vendors are important part of our ecosystem. There’s also a very good opportunity to consult and get some heavy strategic planning done. Whenever portions of the Great Lakes School get together,[…]
The next Toronto Data Mining Forum is Oct 22. Our good friends at SAS show their ongoing support by providing a venue and logistical support. http://www.sas.com/offices/NA/canada/9-services_support/214-customer_value/79-canadian_user_groups/274-toronto_data_mining_en.html One or two members of my staff will be there to enjoy the experience and continue work on building a bridge between web analytics analysts, and data miners. It’s an important bridge.
Fooled by Randomness, authored by Taleb, is one of my favourite books. At the center of his thesis – Pareidolia – the tendency of humans to see patterns in random sequences. We’re programmed, all humans (with possible debilitating exceptions), with the ability to make sense out of randomness. How else would you be able to recognize faces or learn language from birth? One of my favourite passtimes is to sit at the roulette and craps tables and listen to the fantastic theories of how the wheel and dice behave. Paired with that, or almost implicit in that, is the tendency to under-estimate risk. In fact, so many of us are programmed with a case-study mentality that it becomes even harder[…]
It’s difficult to express the value of SEM Optimization because the mathematics / economics behind it is hard to express in a simple Y = mx + b format. The valuation of SEM Labor Input Optimization does not lend itself to that. The least controversial ‘law’ is that the cost of human administration increases as the SEM budget increases. For instance, a small budget of 10000 dollars a year wouldn’t require all that much human administration – by and large setting up a single platform. However, as SEM budgets expand, out to 30 grand up through 1 million and beyond, you need more platforms, and ultimately out into affiliate programs – programs that require a lot more human administration. Human[…]
Apologies for the gap in publishing in this space, I’ve been away on business for quite a few days. The Dow plunged 777 today. Not good. Creative Destruction is the process by which companies and industries collapse and fail in the face of new technologies. The phonographic industry was destroyed by the cassette. The cassette industry was destroyed by the CD. The CD is currently being destroyed by the MP3. During periods of recession and extreme distress – you should get an accelerated rate of creative destruction. Industries that were once tottering get pushed right over that edge. They would have gone out anyway. They were just pushed a little bit too soon. The current recession is a manufactured one.[…]
How many times have you heard this? “We did a focus group with 12 people, and they said they liked this product, so, even though it’s not statistically significant, it’s still directional” or “How many more people would we need to get into a focus group before we’d get something statistically significant?” Where does one even begin? There’s a huge difference between qualitative research and quantitative research. Qualitative research focuses on very small groups of people, and the interviewer goes very, very deep into what they’re thinking, attitudes, preferences, what if scenarios, and why. It’s about deriving a very deep level of insight. Recall during the 1993 election, Alan Greg showed a focus group a commercial that he felt accurately[…]
Dave Hamel wrote a pretty thoughtful reply, entitled, aptly: The ship has already sunk, learn to swim “While the BI/WA barrier may be getting thinner I think it comes down to due diligence and an expectation of privacy. You may think “I only posted it on my Facebook”. Ya okay, but your friend liked that photo of you passed out with marker on your face so much they re-posted it. Now it is in the open. If you post things on the internet, you have no expectation of privacy. Chris is talking more about personal data collected by WA’s and used by Business Intelligence. But I think this falls into the same category. If you don’t want Amazon to know[…]