What if the rate of forgetting is interrelated with the rate of learning? What might that mean? The Knowledge Funnel The Knowledge Funnel is a model that describes how knowledge is made useful by an organization. At one side, you got mysteries. We live in an era where the number of mysteries vastly outnumbers the amount of knowledge. There is no shortage of mystery. Heuristics are rules of thumb that work most of the time, but not all of the time. There are lot of heuristics. They tend to form the core value driver for many organizations. There are comparatively fewer algorithms. Those organizations that have fit algorithms are often extraordinarily profitable and competitive. Some researchers focus on converting mysteries[…]

Is what is happening in analytics, in industry, an evolution or a revolution? What is Analytics is the science of data analysis. Those who practice analytics self-identify as analyst, digital analyst, marketing scientist, data engineer, researcher, among many others. Tukey (1962, The Future of Data Analysis, The Annals of Mathematical Statistics, (33), 1) called them all practitioners. The goal of the practitioner depends on their context. That context largely, but not always, depends on the state of knowledge, state of the culture, or sometimes, normatively, the state of maturity, of the group they belong to. Large organizations can have a large amount of difference within them. It’s not uncommon for an operations department to be extremely mature and for its[…]

I used to conjure Louis Del Grande to appear on my television. I used steel wool on the antenna of a black and white set, Tuesday’s at 7 or 8pm, on CBC. Louis played a tabloid journalist that fought crime, fought his wife, fought the Crown, cracked jokes, and in the end would solve the murder mystery with a fuzzy psychic flashback. The show was called, wait for it, Seeing Things. I thought it was neat how he could see the past so clearly, with psychic flashbacks, often at the most inconvenient time. I remember wanting to see the future like that. It was unlike anything I remember watching on television. Last night I scrolled through over a hundred titles[…]

In this post, I’ll outline some of the best parts about product managing data science. Data science is the creation of product from data, requiring a blend of the skills of technology, statistics, and business. Product Management brings and keeps product in the world, requiring a blend of the skills of technology, user experience, and business. All of the challenges of product management appear in data science. And then some. The Knowledge Funnel The Knowledge Funnel is a concept introduced by Roger Martin in Design of Business: Why Design Thinking is the Next Competitive Advantage (2009). At the top of the funnel, you got mysteries. It would seem that there are an uncountable number of mysteries. In the middle, you have heuristics,[…]

Upon reflecting on 2019 and the decade that was, I’ll ask, perhaps more competition is needed? There is no Call To Action, nor a verdict. It’s an open ended question. On one hand, competition is amazing for the consumer in the short and long runs, and fantastic for innovation in the medium to long run. When companies compete, you win. And they invest in R&D. On the other hand, competition inhibits the ability of a small set of firms to corner and extract the maximum amount of rent. A lack of competition is fantastic for the shareholders in the short run, and absolutely terrible for consumers and society in the medium and long run. On balance, I believe that competition[…]

Can meetings be more productive? The BBC’s Sean Coughlan wrote a piece entitled “Pointless work meetings really a form of therapy” and it struck a chord. I shared that out on Friday, November 15, 2019. It’s a short press summary of what Patrik Hall co-authored in a book. The press doesn’t say what that book is. So I wrote Patrik. The book is called Mötesboken : tolkningar av arbetslivets sammanträden och rosévinsmingel. His co-author, Malin Akerstrom, wrote a related paper – The Merry Go Round of Meetings: Embracing Meetings in a Swedish Youth Care Project. It is worth a read. I have a few thoughts. There are (at least) two forms of technology: physical technology and social technology. Physical technology[…]

Torben Iversen and Anne Wren wrote (1998) “Equality, Employment, and Budgetary Restraint: The Trilemma of the Service Economy” and published it in World Politics, (50), 4, pp. 507-546. And it’s a good read. And you could read it for yourself right here. Here’s a summary in one image: What It Means What causes the Trilemma itself? It’s the idea that productivity doesn’t really grow in a pure local services economy. A restaurant can only serve so many meals, barber cut so many heads, a teacher so many students, a surgeon so many people, a police officer so many arrests. It’s far harder to get compounded year on year growth in productivity in services. As I’ll argue below, it isn’t impossible.[…]

What if code is an artifact of the culture that creates it? What would your interpretation of the code suggest to you about the culture? What would different layers of code tell you about how people lived in the past? Culture Code is instructions to be run by machines and interpreted by the humans that take care of it. So much code is managed by people. And groups of people get to together and create language, standards, rituals, traditions, meanings, arguments, rhetoric, procedures, regulations, obligations, agreements, memoranda of understanding, specifications, memes, stories, and values. Cultures evolve. For instance, as a startup goes from 2 people to 5, then 5 to 11, (11 to 23, 23 to 47, and so on)[…]

The inspiration for this post is John Cutler‘s excellent twitter thread on prioritization. It’s well worth the read. This post builds on that inspiration using Roger Martin’s concept of the The Knowledge Funnel. One big takeaway of John Cutler’s thread is when deciding the sequence of what to do in product management, consider the big picture and think of the impact of what you will do next on what you will know next. What I like about Roger Martin’s concept on knowledge funnels: consider the big picture and think of what you know about value. Product management and data science is all about managing the knowledge funnel. Your ability to manage this funnel is predictive your ability, and those you[…]

The Knowledge Funnel is a concept introduced by Roger Martin in Design of Business: Why Design Thinking is the Next Competitive Advantage (2009). The book is excellent and worth a read. There are mysteries at the top of the funnel. Mysteries are the unknown. They’re the known unknowns and the unknown unknowns. It’s knowledge that the organization doesn’t have. In the centre of the funnel, you have heuristics. These are rules of thumb. They aren’t quite always precise, and aren’t always quite reliable. Heuristics are just predictive enough to be useful. It’s knowledge that is known to the firm. At the bottom of the funnel you have algorithms. This is knowledge that is standardized and optimized enough to be run[…]